The Malenzzi Warranty

Warranty

You have a manufacturer Warranty with the product you purchased, in addition you can have the option to purchase the Premium Gold Guardsman.com for 5 years added protection.A premier furniture care brand since 1915, Guardsman offers Furniture Protection Plans in the U.S., Canada, the United Kingdom, Australia, and beyond. Premium Gold Guardsman Protection Plans offer expert cleaning and repair that restores the look and feel of your furniture so you can continue to enjoy it for years. The Premium Gold Guardsman Protection Plan protects your furniture against any household stains, human and pet biological stains, punctures, burns, zipper and button breakage, seam separation.  Heat marks on wood, Springs, frames mechanisms, motors, levers, power and remote cords, used for sleeper, reclining, and inclining applications.  Checking, cracking, bubbling, peeling of finish on wood.Scratches, gouges, chips, breakage on wood.  Liquid marks or rings on wood.  Loss of silvering on mirror.Chips, scratches, breakage of glass or mirror on wood.Matching pieces on wood.Guardsman provide a higher level of care, helping you to maintain the beauty of all your wood, fabric, and leather furniture for years to come.

Shipping Time

All orders are shipped via ground carriers. All in stock Items usually ship within 2-4 weeks depending on individual basis, unless otherwise noted on the product detail page. Deliveries can take an additional 12-16 weeks per Special Custom Order after the shipping date, depending on the destination.THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you.

Photo VS  Actuality

Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer’s responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Payment

We accept payments from Google Checkout, Pay Pal, and the following major credit cards: Visa, Master Card, American Express and Discover. The total order amount, including tax and delivery charges, will be charged to your credit card for all web sales.

Order Confirmation

After your order is completed, you will automatically be sent within 72 Hours an “Order Confirmation” email to the email address you entered during checkout.  We suggest that you please review your order carefully.

Delivery

Shipping furniture is no easy task. Most of our products are not shipped using your traditional package delivery services like UPS or Fedex, or different carrier instead, they are palletized and shipped via ground freight using companies that you may or may not be familiar with. Overall, we offer the following delivery services for our furniture:  For delivery within 15 mile radius include no limit 1 item up to a full truck delivery.Includes free set up, and free haul trash away for a $120 fee.

Small Parcel

Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive as soon as possible after it leaves the warehouse. We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with “No Signature Required.” Be sure to include your name and tracking number on the note.

Curb Side Delivery

Available for selected items unless otherwise noted. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product outside. Malenzzi assumes no responsibility or liability to damage of the products, personal injury to someone or any other issue that can arise due to handling the product from the curbside to the inside space. If the service requested prior to arranging a delivery time is curb side, the customer may not modify this request to a white glove delivery for any reason.

Premium white glove delivery

Available for selected items at an additional cost depending on the item and the destination. Any items that are qualified for Free Shipping do not include this service. This delivery service provides carrying the product up to a 2nd floor of your residence and installing the products to the room you choose. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise noted “White Glove Delivery” Please note: the shipper will not connect any electrical or component wires. The shipper will not fix mirrors or artwork on walls as per law: our delivery personnel are not licensed contractors. Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator.

White Glove Delivery in Orange County (Delivery & Set up)

Malenzzi offers a White Glove Delivery Service at an additional charge with installation in the Orange County,San Diego, Los Angeles, Inland Empire, Southern & Northern California area with a $1250 minimum purchase.   White Glove Delivery Outside of Orange County Area. Please note that Malenzzi may not offer white glove service in your area, it is best to call before to get a quote and availability (949)682-6868.

Shipping Time

All delivery dates contained on [email protected] are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $120 will be charged to his/her account within a 15 mile radius of our store location. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of Malenzzi. Malenzzi has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies. All deliveries to be performed by Malenzzi delivery team (local deliveries) will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.

Important: Delivery Acceptance Instructions

Items prior to being shipped out are thoroughly inspected by quality control. Because of this, furniture deliveries are received in good condition UNLESS damaged in transit.

You have both a right AND a responsibility to inspect all items carefully during the delivery.

Customers who sign for delivery and do not notate “Damage upon delivery” assume responsibility if merchandise is damaged. If the product itself appears severely damaged or it’s the wrong item you must take pictures of the packaging when being unloaded or while in the truck, you should submit the pictures and you may refuse the delivery. Please notify Malenzzi of refusal so we can anticipate the return and send out a new item.

Please make arrangements to prepare yourself and have help upon delivery of your merchandise as most deliveries consist of large and heavy items. At the time of delivery, open the items out of the packaging to check for damages in presence of the driver. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write: “TRUCK DRIVER REFUSED TO WAIT” and “DAMAGED UPON ARRIVAL” on the delivery receipt.

If the packaging or product has any damage, or if there is any reason you are concerned with the delivery:

  • If it is damaged, you MUST write “Product Damaged” on the tracking company’s receipt called proof of delivery or the Bill Of Lading (BOL) prior to signing off.
  • If anything is missing, you MUST list the missing items on the delivery receipt.
  • You MUST retain applicable packaging materials, and notify us immediately at (949)682-6868.
  • Take pictures of the damaged items immediately.
  • File a claim within 24 hours using form.

In the event that damage is not noted on the waybill when signed “received in good condition”, on the delivery receipt or the applicable packaging materials are not retained, would make it impossible to file a claim with the tracking company. In this case, it will be impossible for us to help out with any claim filed.

Unavailability or Refusing delivery

Once a customer rep notifies you about your order ready to ship or pick up, Please be aware we cannot hold your order for more than 1-3 weeks.  Or you will incur a storage fee.  The trucking company will call you to schedule the exact date and time frame for delivery. If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a restocking fee of 33%.If by some reason you are not available or you refuse delivery of the merchandise you will be liable for daily storage fees assigned by the carrier.

Return & Exchange Policy

You may return the eligible product back at within 8 days of receipt. A Return Authorization number and a valid Invoice are required for all returns, exchanges or refunds. Merchandise must be in new condition and in original package, all the parts and packaging materials should be included. The original shipping or delivery charges are non-refundable. All refunds are subject to 33% restocking fee. No Return or Exchanges on Special Custom Orders.

Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator. Customer takes full responsibility for ordering the correct configuration, size, material and color.

Shade, texture and grain variations can occur in natural products, such as leather, stone and wood. Color representations may be vary based on computer settings and display technologies and cannot be disputed by the customer.

Refunds

  • All returns are subject to 33% restocking fee. The cost of shipping or delivery and return fees will be deducted from your refund.
  • Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, the refund will be processed.
  • The refund will be given in the original form of payment. Cash and check payments will be refunded via company check and will only be issued regular postal service.
  • Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties. Please refrain from submitting a charge-back with your card company as this will affect the refund process due to possibly taking up to 175 days to complete meditation.

Non-Returnable Items

  • Special purchases, including: special orders, specials of the week, clearance items, closeout items, floor models, etc.
  • If you have modified or used in any way, or that has been assembled or installed.
  • All products not in selling conditions.
  • All bedding products, such as mattresses, pillows and bedding.
  • Any item not accompanied by a Return Authorization Number issued by Malenzzi.
  • If product has been altered, painted or fixed
  • Must return product with all packaging materials.

Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.

Cancellation Request

Simply contact one of our Customer Service representatives at (949)682-6868 or at [email protected].  If you would like to return the item, you will need to follow the “Standard Return Policy.” Please do not refuse the delivery of non-damaged goods. A delivery refusal may complicate the return and refund process.

Special Orders are not returnable, no exceptions.

Back Orders

If you are trying to cancel an order, we recommend you first call our Customer Service department to verify the accuracy of the date before making your final decision, if the item is truly unavailable for an extended period, we sincerely apologize for the delay.

Special Order and Backorder Delays

Delays in production and shipping may occur. If a delay occurs, don’t panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer.  It usually takes 12-16 weeks for Special Custom Orders because of the fine detail and hand made leather. Due to increased security by governments, customs delay may also occur, which is beyond our control. In most cases, delays occur during busy seasons, holidays, production delays, port congestions or other factors not in our control. Malenzzi is not responsible for delays in stock replenishment, orders may not be cancelled or be eligible for a refund or rebate based on late merchandise arrival.

Discounts

Coupon codes are not eligible for Special Custom orders, floor sample items, and clearance items are excluded from additional promotional discounts by use of coupons during online checkout, phone or in-store sales.

Claims

If the customer has any claims other than what was on the delivery receipt, It is upon the discretion of Malenzzi to resolve the matter. If the customer has failed to follow our terms and conditions as per agreement to purchase from Malenzzi, we would not be responsible for any damages, shortages or any other claims.

All claims will be resolved and authorized only by the Claims Department Manager of  Malenzzi. (not by the sales representative or the delivery team.) Each and every claim must be properly filed within 24 hours, in order to be considered. Customers must file a claim at claims form for all required information including a few images of the damage. All claims will be reviewed within a weeks time.

It is the responsibility of the customer to file a claim and to call us to make sure that we received the claim and all needed information. If items are damaged or suspected to be damaged, it must be documented “Damaged upon arrival” where you sign for the items. The delivery driver must wait while you inspect. The driver will wait for approximately 15-20 minutes.  If the driver does not agree to wait, note “TRUCK DRIVER REFUSED TO WAIT” on the bill of delivery and refuse the shipment.

It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment “as is” and will be fully responsible for any replacements (including freight) or repair costs if transit related.

Malenzzi is not responsible to resolve any claims if the customer has signed the delivery receipt without any notation of missing parts or damages as all sales are final.